September 2011 Round up

Knowledge & Networking News

Dear Members and Colleagues,

Over the Summer your Board gave thought to AIME's widening role representing the interests of a growing list of members who utilise a range of micropayment solutions to bill for services.

Our new strap line I hope sums it up: 'Leadership in Interactive Media and Micropayments'.  Amazing how difficult it is to get agreement to a strap line so that all are satisfied!

As individuals it is often difficult, with such packed agendas, to take a much needed step back and consider how industry is evolving. Which is why I believe AIME has such an important role providing members with insight and helping to lead industry developments.

AIME's Forward Look Group met last week and it is encouraging to see collective output providing useful information on how the new media industry is developing. The objective of the group is to help members form strategy around market growth opportunities and to tackle any barriers that may impede growth. With input at the last meeting from Facebook and payment companies it gave a good view of how traditional PRS players can potentially grow their business by looking at opportunities to monetise services across converged media platforms. We expect to be able to release initial group work to create a payments map shortly.

A good example of the migration to IP enabled technologies, together with new forms of payment is the recent launch of Big Brother's on-line paid for voting which allows viewers to purchase and redeem Facebook credits to vote.  Several other Territories have also launched similar formats and it is a great example of how our industry is adapting to the new world, a world where consumers are now generally watching TV and on-line in a discussion forum with friends at the same time.

There will be a full update on all AIME Forum progress at the AIME GM on the 20th October and I hope to see you there. We need to have good
attendance at the GM's and we have changed the Structure of the meetings to allow for more networking and discussion during the afternoon.

AIME's charity conference in September was a huge success and just one demonstration of how as an industry we can collectively develop and move forward into new environments with the ideas being developed between AIME members.  Over 70 Charities were present and we hope to see new Charity members in due course.

I'm delighted that in recognition of the role AIME plays, MBlox has chosen to upgrade to Sponsor membership. Mblox have been at the forefront of industry developments for many years and I look forward to their continuing contribution in future AIME discussions. We also welcome well known mobile payment solutions company Bango as an Associate member.

Finally, a quick update on the AIME training course.  Some of you will  know that this has been a great success and has received excellent feedback from delegates so far. The course content has now been expanded to cover emerging uses of micropayment technology and refined with regards to PhonepayPlus's 12th Code - so a great knowledge source for new and not so new staff a like. Whether you would like to secure a single place, or train a whole team, then just drop Bianca a line on bianca@aimelink.org.

Yours Sincerely,

Edward Boddington

AIME Chariman

This month's discussion topics:

SHOWCASE

REPRESENTATION

INDUSTRY CONSULTATIONS

  • PhonepayPlus: Guidance on app-based payments
  • Ofcom: Review of PRS, an application of the analytical framework
  • ComReg: Code of Practice for Premium Rate Services Providers

INFORMATION & NETWORKING

AIME CONSULTANT RESOURCE

EMPOWERING THE CHARITABLE SECTOR

MEMBER NEWS

DATES FOR YOUR DIARY

Showcase

ParcelGenie launches the world's first instant Gift Messaging Service

Background

ParcelGenie is the world’s first instant Gift Messaging Service (iGMS) enabling consumers to send small gifts quickly and easily. The sender selects a gift, picks a contact from their phonebook and pays via their mobile phone. The recipient of the gift then receives an instant gift alert via SMS and registers for delivery by text message. No payment pre-registration or delivery address is required, and the sender is billed instantly via their phone bill.  ParcelGenie is available through Twitter, Facebook and LinkedIn and operates on all major mobile platforms. The technology incorporates international billing, multiple languages, high levels of security, an integrated CRM solution and a comprehensive back-end logistics system. 

Read more here...

Back to the Top

Representation

Meetings & Events

    • AIME working group - Ofcom Controlled PRS Consultation - 1st September
    • AIME/PhonepayPlus Quarterly meeting - 6th September
    • Stakeholder meeting with PhonepayPlus re Registration Scheme - 6th September
    • Stakeholder meeting with Ofcom re Higher Rate PRS - 7th September
    • AIME Forum meeting: Payforit  - 8th September
    • AIME Summer BBQ, sponsored by OpenMarket & Cellcast - 8th September
    • Stakeholder meeting with Ofcom re Voice Short Codes use in Broadcast - 9th September
    • AIME representation at DMA Unsolicited Messaging working group - 14th September
    • Stakeholder meeting with Ofcom re Non Geographic Call Services Review - 15th September
    • AIME K&N Seminar: Empowering the Charitable Sector with Interactive Technology II - 15th September
    • AIME Board meeting - 20th September
    • AIME Forum meeting: Forward Look Group  - 27th September
    • AIME Forum meeting: Interactive Services for Charities - 27th September
    • ILP meeting re PhonepayPlus Registration Scheme - 28th September
    • AIME Forum meeting: Mobile Betting & Gaming - 29th September

Please find below a brief summary of this months’ activity from AIME's current Forums and Initiatives. Any members who have an interest in any of these areas can receive further information (including meeting notes) or details of how to join the working group from zoe@aimelink.org. Or for more information about the benefits of joining AIME and becoming part of the AIME Forums please visit our website or contact our Membership Manager David Ashman, davidashman@aimelink.org

 AIME Forum: Regulatory Best Practice 

  • AIME member survey on PhonepayPlus Registration Scheme & Due diligence
  • Feedback provided to Pp+ at ILP meeting with PhonepayPlus on 28th Sept
  • Key points:
    • Need to improve usability by adding Registration Number search facility
    • Clear Pp+ statement needed for data security & use
    • Monitoring program for usage by account

 AIME Forum: Forward Look

  • AIME forum met  27th Sept
    • presentation of revised Industry payment map & schematic - currently being finalised for distribution to members
    • presentation from Karla Geci, Facebook on the latest developments for Entertainment on Facebook
  • AIME to host members' round table meeting on Micropayments & Apps - details circulated to members shortly
  • Next  forum meeting to be held in December

AIME Forum: Interactive Broadcast

  • Voice Short Code working group:
    • AIME met with Ofcom 9th September to discuss Price Disclaimers 
  • Next bi-annual Interactive Broadcast Forum to be held 10th November

AIME Forum: Mobile Betting & Gaming 

  • The Forum's Technology Infrastructure Working Group met on 29th Sept
  • AIME’s Mobile Betting and Gaming Forum met on 29th September
  • O2 outlined plans for the launch of direct to bill in Q1 2012; AIME will be producing an overview of the direct to bill status of all MNO’s
  • AIME will be working with the MNO’s to updated the Adult Verification Guide, in response to concerns over blocking of sport websites
  • An M-web audit is underway to draw examples of app store content standards
  • Issues with bandwidth for streaming were highlighted and a survey will be conducted to aid MNO infrastructure planning

AIME Forum: Interactive Services for Charities 

  • AIME held it's second annual conference for the Charitable sector on the 15th Sept - see special event section below
  • AIME continue to support LBi HyperIsland Initiative - the top six charity briefs were chosen to be developed and the winners were announced at the AIME Charity event
  • Forum met 27th Sept:
    • AIME Charity Technology Needs survey results analysis complete - to be circulated to Industry and the third sector in October
    • AIME working group finalising Gift Aid on Moible Guide
    • AIME working group developing information website for charities on how to use interactive technologies effectively for income generation, engagement and internal efficiencies
  • AIME met with Ofcom 7th Sept to progress discussions on Higher Rate PRS on voice for the charitable sector
  • Next forum meeting will be held Jan 2012, working group activity ongoing

AIME Forum: Mobile Commerce: MCJIC

  • Annual AIME M-commerce survey now published to members and retail groups in collaboration with IAB and IMRG - support the cross Industry research by completing the survey here

AIME Forum: Payforit 

  • AIME Payforit forum met on the 8th Sept to look at technical issues highlighted from recent drop off analysis as well as in-app billing and consumer user experience when using Payforit on different devices
    •  Forum members continue to work together to improve the user experience of Payforit - A/B testing currently being conducted 
  • AIME forum members also helped to formulate AIME's response to the Ofcom Consultation Review of Premium Rate Services, an application of the analytical framework' - deadline for responses 7th Oct

Regulatory Updates

  • AIME/PhonepayPlus Quarterly meeting - 6th Sept
    • Bradley Brady’s replacement Patrick Guthrie due to start 3rd Oct
    • Pp+ 2012 training plans discussed
    • Discussions re Social media PRS promotion and responsibilities clarified
      • only parties involved in the show need to comply with 12th code on social media pages
      • circulate AIME note to members on what is acceptable; link in with new ASA guidance
    • AIME / Pp+ working group – to review requirements around current £30 cap for Psychic
  • AIME met with Ofcom to progress discussions on Higher Rate PRS - 7th Sept
    • AIME met with Ofcom on 7th September to discuss HRPRS timescales and AIME business case for potential applications of £10 single drop charges
    • Ofcom have given an assurance that Higher Rate PRS tariffs will be a top priority within the NTS Review; pricing transparency is now the only brake on progress
    • Ofcom will be consulting on HRPRS in January 2012, with a view to an increase in early 2013;  Project could be accelerated subject to an industry solution on pricing transparency
    • Ofcom will be joining AIME at the GM on 20th October to present on plans
  • ILP Meeting - PhonepayPlus Registration Scheme - 28th Sept 
    • AIME Representation at ILP meeting to provide member feedback to PhonepayPlus
    • Discussed how the code would be interpreted in example breach cases
      • No real change from the approach under the 11th Code.
    • Discussed Industry’s initial experience with Number Checker/Registration
    • PPP likely to agree three changes: 1) the ability to search by registration number; 2) a facility to enable bulk uploads for Number Checker; 3) a mechanism to enable Number Checker to be integrated into the MNOs (and others) customer care screens
  • Comms Act 2015 - AIME due to meet with Rob Wilson, MP and DCMS to discuss the forthcoming Comms Act consultation

Industry Consultations
 

Open Consultations
 

PhonepayPlus: Guidance on application-based payment in support of the PhonepayPlus Code of Practice 

  • PhonepayPlus consultation published 26th Sept
  • AIME currently receiving feedback from members to formulate response, draft to be circulated shortly
  • Deadline for responses 5th Dec 

Closed Consultations  
 

Ofcom: Review of Premium Rate Services, an application of the analytical framework 

  • Ofcom consultation published 29th July
  • AIME members' working group held on 1st Sept to formulate AIME response
  • AIME response re-drafted to include further member input - Submitted 7th October

ComReg: Further Consultation on Code of Practice for Premium Rate Services Providers

Industry consultations & AIME responses can be found on the AIME website
AIME encourages members to also respond individually to consultations 
For further information please contact Zoe@aimelink.org

Back to the Top

Information & Networking

  • NEW Sponsor Member - mBlox
  • NEW member - Bango
  • AIME PR - AIME Welcomes PhonepayPlus New Code and Registration Scheme with cautious optimism, 1st Sept 
  • AIME BBQ with sponsors Cellcast & OpenMarket - 8th Sept
  • AIME K&N Event - Empowering the Charitable Sector with Interactive Technology II, 15th Sept - networking sponsored by Cork & Leather
  • Member networking following AIME Charity Forum - 27th Sept
  • Supported and attended ad:TECH & The Retail Bulletin Mobile Summit
  • Member Emails Included:
    • AIME Event: AIME PRS Foundation Course - 3rd Oct 
    • AIME News Bulletin: Free Associate Membership with IPPSA
    • AIME 'Empowering the Charitable Sector with Interactive Technology' event - member discount 
    • AIME Consultation Update: Ofcom Review of PRS, application of Analytical Framework - AIME draft  response; ComReg PRS Code of Practice - AIME draft response; Publication of PhonepayPlus Guidance on app-based payments
    • AIME Supporting Partner: MobileSquared Permission Based Marketing - 3rd Oct; Mobile Retail Summit 27th Sept 
    • AIME Regulatory Updates: Pp+ Registration Scheme & Due Diligence - Member Survey; Ofcom NTS Survey on 080 and 0845 Ranges 
    • AIME Meeting/Forum Updates: Charity forum agenda & reports; AIME GM invite; Interactive Broadcast Forum Voice Short Code update; Forward Look group agenda; Mobile Betting & Gaming agenda

Back to the Top

AIME Consultant Resource

AIME has several member companies and consultants who offer support services to the industry at preferential rates, from regulatory and legal support, verification & auditing services, through to more specialist consultants supporting the interactive broadcast & media sector. If you require business support in these areas please contact the AIME Secretariat who will put you in touch with appropriate members to support your business needs or go online and visit member profiles in the AIME Ecosystem.

Recruitment: this Resource extends to prime contacts within the Interactive Media Industry who may be available for short term contract work or full time employment. Contact AIME Secretariat for information on potential candidates. 

Back to the Top

AIME K&N Events

AIME Empowering the Charitable Sector with Interactive Technology II - 15th September

AIME’s Interactive Technology for the Charitable Sector Event Showcases Latest Innovations for Engaging Donors and Driving New Fundraising Campaigns

Developments in mobile, social media and online platform tools point way to fundraising success in an uncertain future

The Association for Interactive Media & Entertainment’s (AIME) second annual conference and exhibition was held last month at LBi’s headquarters in Brick Lane, east London.

The event was designed to educate the charitable sector how interactive platforms can significantly increase the scope and value for donor engagement and fundraising campaigns, as well as draw attention to the various regulatory compliance and best practice issues which the industry has produced. Drawing together world class experts from charities such as UNICEF, Comic Relief, Jamie Oliver Foundation and DEC, non-profit trade associations like AIME, CTT, Small Charities Coalition and Race Online 2012, as well as leading interactive services companies such as OpenMarket, 3, Telecom Express and Incentivated, the event highlighted some of the latest developments and innovations in technology-driven campaigns available to small, medium and large charity organizations.
 

Click here to read the full event write up

Click here to view the event Video, sponsored by CTT

Click here to view the Speaker Presentations

Sponsors' Corner:

OpenMarket - OpenMarket is proud to have been associated with this event. We were extremely impressed with the quality of the speakers and the amount of knowledge shared with delegates. There seems to be a significant appetite in the charitable sector for understanding how various interactive platforms, especially mobile, can help them achieve their donor engagement and fundraising goals. OpenMarket received many enquiries both on the day and subsequently from interested organizations and we are actively working directly and with our service partners to help these charities identify bespoke solutions for each of them.

CTT - As the main technology sponsor, it was great to see so many organisations at the AIME event embracing the ways in which innovative technology can change how they communicate, fundraise and grow their charities.  CTT aims to work in partnership with the third sector to support and guide charities to use technology to enhance the way they work and collaborate. We do this through a range of donated technology, fundraising, communications and campaigning services. Contact us, to see how we can help you.

Incentivated - Incentivated (www.incentivated.com) is an independent technology company with 10 years’ experience operating exclusively in the mobile marketing services sector.  We help our clients engage with their customers by designing, developing and delivering integrated acquisition, retention (CRM) and transaction (mCommerce) campaigns and services for mobile.  Our technology and staff help brands, the public sector and charities to develop everything from enterprise messaging (SMS & MMS) through mobile internet sites, to applications.   We also provide strategic, creative and technical advice for the use of mobile.  To find out more about our services for charities (e.g. text to donate – including regular monthly SMS donations), have a look at some of the case studies on our website, or contact us

Connect Assist - This Connect Assist Discussion Paper investigates the role and potential of digital delivery in the third sector, the value it can add together with the challenges and costs involved, and the steps you can take now towards its effective implementation.  Our aim in all these papers is to stimulate debate around critical issues, and to share insights on how the third sector can continue to thrive in challenging times. Many readers have contributed their own thoughts on the topics we have raised, via the Connect Assist website or direct to me. We greatly value their fresh perspectives on these critical matters. Please feel free to join in the debate yourself.  Download free paper here

Three - Three were delighted to be the networking sponsor of AIME’s Empowering the Charitable Sector with Interactive Technologies conference. We have extensive experience of working with charities and businesses supporting this sector and understand many of the technology and cost saving challenges faced today.  In particular we have helped many organisations use technology to take and process donations securely using Mobile Broadband. Our network is an award winning advanced 3G network, the biggest 3G network in the UK. Why not get in touch with either Colin Mayson (South), 07846 472466, or John Chambers (North), 07868 971683, to find out more.

Giles Insurance - Most charities rely on technology through the running of websites, on-line donations, sale of merchandise and back-office systems.  Charities hold large quantities of personal information making them potential targets for hackers.  IT security and protection of information are important for any charity but should you suffer a system failure or breach of personal information specialist insurance can help limit the financial loss.  Through their dedicated team, Giles acts for thousands of charity and not for profit clients, across all areas of the voluntary sector.  Giles offer all charities a free audit to ensure that they are paying a competitive premium with adequate cover such as, Cyber Liability, Fundraising, Volunteers, Adequate Professional Indemnity etc.

Rogavi lottery winners - Our conference interactivity sponsors Rogavi/IMT held an online prize-draw on the day, so big congratulations to Craig Humphries at Teenage Cancer Trust who won a raffle microsite (donated by Rogavi) and Henry McLaughlin at Campaign Against Arms Trade who won a bottle of bubbly.

Thanks to our Event Sponsors:

Back to the Top

Member News

Contact Centre business Connect Assist has been ranked 38th in the prestigious Wales Fast Growth 50 league table and is the highest ranked dedicated contact centre in the country.

Telecom Express announces that as part of its ongoing partnership with the Disasters Emergency Committee ( DEC ) it has successfully completed its management of the DEC’s recent East Africa appeal. 

In what is believed to be a mobile “first”, leading mobile marketing and technology company, Incentivated, has created a mobile internet petition site for the British Heart Foundation ( BHF ).

London 26th September 2011: Global mobile and digital technology business Mobile Interactive Group ( MIG ) today announces the acquisition of one of the UK’s leading digital technology agencies, Digital Jigsaw. 

Global integrated mobile and digital communications business Mobile Interactive Group ( MIG ) has been listed in the annual Sunday Times Tech Track 100.

London 19th September 2011: High street fashion retailer, New Look, today released Q1 results of its m-commerce site, designed and built by digital technology business Mobile Interactive Group ( MIG ). 

London 12th September 2011: Global mobile and digital technology business Mobile Interactive Group ( MIG ) today announces the acquisition of global micropayments business Zaypay – ‘Big in small payments’.

London – September 7, 2011 – OpenMarket, a leading global mobile transaction hub, was today featured in a new report from GigaOM as one of the top 25 companies that is exerting the most influence in the mobile payments space.

Broadcaster first to use Mobile Interactive Group’s Facebook voting platform mVoy Engage 

Back to the Top

Dates for your Diary!

11-14th October - Digital Content Monetization - AIME Supporting Association
12-14th October - WorldTelemedia - AIME Supporting Association, member discount
20th October - Changing Advertising Summit - AIME Supporting Association, member discount
20th October - AIME GM, members only
26-28th October - CDN World Summit - AIME Supporting Association, member discount
1-2nd November - Smart TV Europe - AIME Supporting Association, member discount
8th November - Media Summit - AIME Supporting Association, member discount
10th November - AIME Interactive Broadcast Forum, members only
15-17th November - Media Festival - AIME Supporting Association, member discount
29th November - Social Media Results - AIME Supporting Association, member discount
29-30th November - Appsworld Europe - AIME Supporting Association, member discount
27th February - 1st March 2012 - Mobile World Congress - AIME Supporting Association

If you would like further information on any of AIME's activities, initiatives or benefits of membership, please contact me at zoe@aimelink.org

Kind Regards,

Zoe Patterson
General Manager

Back to the Top

Subscribe to receive all future AIME newsletters & information about our K&N events

Sponsors

      MIG      bbc     itvWIN   

  OpenMarket  OXYGEN8